FAQ

Below are answers to common questions about shopping with Ziba Fashion. If you need more help, please contact us at contact@ziba-fashion.shop.

Where is Ziba Fashion located?

Our store is located at:

Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

What are your store hours?

Monday: Closed
Tuesday: 9:30 AM–5:00 PM
Wednesday: 9:30 AM–4:00 PM
Thursday: 9:30 AM–4:00 PM
Friday: 9:30 AM–4:00 PM
Saturday: 10:00 AM–5:00 PM
Sunday: 10:00 AM–3:00 PM

What do you sell?

Ziba Fashion offers stylish dresses and women’s fashion pieces for everyday wear, special occasions, seasonal outfits, and wardrobe essentials.

How do I choose the right dress size?

Please check the size information on each product page before placing your order. If you are unsure about sizing, fit, length, or style, please contact us at contact@ziba-fashion.shop and we will do our best to help.

Are dress colours exactly the same as the photos?

We try to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting, and device display.

Where do you ship?

We currently ship online orders to New Zealand, the United Kingdom, and the United States.

At this stage, we do not offer shipping to countries outside these locations unless stated otherwise on our website.

How much does shipping cost?

We offer free standard shipping for eligible online orders to New Zealand, the United Kingdom, and the United States.

The shipping cost will be shown as free at checkout before you complete your order.

How long does delivery take?

Orders are usually processed within 1–2 business days after payment has been received.

New Zealand: Standard shipping is estimated to take 3–7 business days after dispatch.

United Kingdom: Standard shipping is estimated to take 5–9 business days after dispatch.

United States: Standard shipping is estimated to take 6–12 business days after dispatch.

Delivery timeframes are estimates only and may vary due to courier delays, customs processing, public holidays, weather events, incorrect address details, or other circumstances outside our control.

Will I pay customs duties or import taxes?

For orders shipped outside New Zealand, delivery may be subject to customs checks, import duties, taxes, or other charges depending on the destination country.

Any customs duties, import taxes, brokerage fees, or local charges are the responsibility of the customer unless stated otherwise at checkout.

Can I collect my order in store?

Where available, you may be able to collect your online order from our store in Henderson, Auckland.

Please wait until you receive confirmation that your order is ready before coming to collect it.

How do I track my order?

Where tracking is available, tracking details will be sent to you by email or SMS after your order has been dispatched.

Please allow time for tracking information to update after your parcel has been collected by the courier.

What payment methods do you accept?

Available payment methods are shown at checkout.

Payments are processed securely through our payment providers. Ziba Fashion does not store your full payment card details on our own systems.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at contact@ziba-fashion.shop.

We will do our best to help, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.

What if I entered the wrong delivery address?

Please contact us as soon as possible at contact@ziba-fashion.shop.

If the order has not yet been processed or dispatched, we will try to update the address. Once an order has been dispatched, we may not be able to change the delivery address.

Do you accept returns?

Yes, we accept eligible returns within 30 days of delivery.

Items must be unworn, unused, unwashed, in original condition, with tags attached, and accompanied by proof of purchase.

Which countries are eligible for returns?

We accept eligible returns from customers in New Zealand, the United Kingdom, and the United States.

How much do returns cost?

We offer free returns for eligible online orders from New Zealand, the United Kingdom, and the United States.

Please contact us before sending any item back so we can provide return instructions.

How do I start a return?

To start a return, please contact us at contact@ziba-fashion.shop before sending anything back.

Please include your full name, order number, item details, reason for return, and photos if the item is faulty, damaged, or incorrect.

Can I exchange a dress for another size or colour?

We may offer exchanges for a different size, colour, or item, subject to stock availability.

Please contact us first at contact@zibafashion.shop with your order number and exchange request.

What items cannot be returned for change of mind?

For hygiene and quality reasons, we cannot accept change-of-mind returns for earrings, jewellery for pierced areas, hair accessories, hosiery, undergarments, intimate apparel, gift cards, items marked as final sale, or items that have been worn, washed, altered, damaged, or marked with perfume, makeup, deodorant, or other stains.

What if my item is faulty, damaged, or incorrect?

Please contact us as soon as possible at contact@ziba-fashion.shop.

Please include your order number, a description of the issue, and clear photos of the item and packaging where relevant.

Nothing in our policies limits your rights under New Zealand consumer law.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Do you sell gift cards?

Gift card availability may vary. If gift cards are available, the terms will be shown on our website or at checkout.

How can I contact Ziba Fashion?

You can contact us using the details below:

Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop

You can also visit us in store at: