Warranty Policy

Thank you for shopping with Ziba Fashion. This Warranty Policy explains how we handle product warranty matters, faulty items, and manufacturing defects.

This Warranty Policy applies to products purchased from Ziba Fashion online or in store.

Contact Details

Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop

Consumer Rights

New Zealand customers have rights under the Consumer Guarantees Act 1993. Products must be of acceptable quality, fit for purpose, match their description, and be durable for a reasonable period of time.

Nothing in this Warranty Policy limits, excludes, or replaces your rights under New Zealand consumer law.

If a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy depending on the issue.

Warranty Coverage

Ziba Fashion will review warranty claims for products that may have a manufacturing fault, material defect, or workmanship issue.

Examples of issues that may be reviewed include faulty stitching, broken zips, defective fastenings, missing parts, or defects that were present at the time of purchase.

Each warranty claim will be assessed based on the item, the issue, the age of the product, how the product has been used, and the expected durability of that type of product.

What Is Not Covered

This Warranty Policy does not cover damage caused by normal wear and tear, misuse, incorrect washing or care, accidental damage, alterations, improper storage, fading from regular use, stretching, shrinking caused by incorrect care, stains, perfume marks, makeup marks, deodorant marks, or damage caused after purchase.

This Warranty Policy does not cover change-of-mind returns. Change-of-mind returns are handled under our Refund Policy.

This Warranty Policy does not cover issues caused by failing to follow product care instructions.

Product Care

Please follow the care instructions provided on the product label or product page.

Fashion items can be delicate, and incorrect washing, drying, ironing, storage, or handling may damage the product.

Damage caused by incorrect care may not be treated as a manufacturing fault.

How to Make a Warranty Claim

To make a warranty claim, please contact us at contact@ziba-fashion.shop as soon as you notice the issue.

Please include your full name, order number or proof of purchase, a description of the issue, and clear photos of the product and fault.

We may ask for additional information or request that the item be returned to us for inspection before a decision is made.

Assessment Process

Once we receive your warranty claim, we will review the information provided and assess the issue.

We may consider the product type, expected use, care instructions, purchase date, photos, and any other relevant details.

If the item needs to be inspected in person, we will provide return or in-store assessment instructions.

Remedies

If we confirm that the item has a fault covered by this Warranty Policy or New Zealand consumer law, we will provide an appropriate remedy.

Depending on the issue, this may include a repair, replacement, refund, store credit, or another suitable solution.

The remedy offered may depend on whether the fault is minor or serious, product availability, and applicable consumer law requirements.

Return Shipping for Warranty Claims

If your warranty claim relates to a faulty, damaged, or incorrect item, we will assess the issue and provide an appropriate remedy where required under New Zealand consumer law.

Please contact us before sending any item back. Items sent without prior contact may be delayed or may not be accepted.

Proof of Purchase

Proof of purchase is required for warranty claims.

Proof of purchase may include your order confirmation, receipt, invoice, payment record, or other evidence showing that the item was purchased from Ziba Fashion.

Manufacturer Warranties

Some products may include a separate manufacturer warranty, depending on the brand or supplier.

If a manufacturer warranty applies, we may help guide you through the claim process where possible.

Any manufacturer warranty is in addition to your rights under New Zealand consumer law.

In-Store Warranty Support

You may also visit our store for warranty support during opening hours.