Shipping policy

Thank you for shopping with Ziba Fashion. This Shipping Policy explains how we process, ship, and deliver online orders.

Contact Details

Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop

Shipping Locations

We currently ship online orders to New Zealand, the United Kingdom, and the United States.

At this stage, we do not offer shipping to countries outside these locations unless stated otherwise on our website.

Order Processing Time

Orders are usually processed within 1–2 business days after payment has been successfully received.

Orders are processed during our normal business days. Orders placed on weekends, public holidays, or outside operating hours may be processed on the next business day.

During busy periods, promotions, public holidays, or courier delays, processing times may be longer than usual.

Shipping Costs

We offer free standard shipping for eligible online orders to New Zealand, the United Kingdom, and the United States.

The shipping cost will be shown as free at checkout before you complete your order.

Free shipping applies only to eligible delivery addresses in the countries we currently ship to.

Estimated Delivery Timeframes

New Zealand: Standard shipping is estimated to take 3–7 business days after dispatch.

United Kingdom: Standard shipping is estimated to take 5–9 business days after dispatch.

United States: Standard shipping is estimated to take 6–12 business days after dispatch.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to courier delays, customs processing, public holidays, weather events, incorrect address details, or other circumstances outside our control.

International Shipping

For orders shipped outside New Zealand, delivery may be subject to customs checks, import duties, taxes, or other charges depending on the destination country.

Any customs duties, import taxes, brokerage fees, or local charges are the responsibility of the customer unless stated otherwise at checkout.

Ziba Fashion is not responsible for delays caused by customs processing or local import requirements.

Order Tracking

Where tracking is available, you will receive tracking details by email or SMS after your order has been dispatched.

Please allow time for tracking information to update after your parcel has been collected by the courier.

Click and Collect

Where available, customers may be able to collect online orders from our store.

Collection address:
Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

Please wait until you receive confirmation that your order is ready before coming to collect it.

Please bring your order confirmation and a valid form of identification when collecting your order.

Store Hours for Collection

Monday: Closed
Tuesday: 9:30 AM–5:00 PM
Wednesday: 9:30 AM–4:00 PM
Thursday: 9:30 AM–4:00 PM
Friday: 9:30 AM–4:00 PM
Saturday: 10:00 AM–5:00 PM
Sunday: 10:00 AM–3:00 PM

Delivery Address

Please make sure your delivery address is correct and complete before placing your order.

Ziba Fashion is not responsible for delays, failed deliveries, or parcels delivered to the wrong address if incorrect or incomplete delivery details are provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at contact@ziba-fashion.shop. We will do our best to help, but we cannot guarantee changes once an order has been processed or dispatched.

Missed, Delayed, or Failed Deliveries

If your delivery is missed or delayed, please check your tracking information first or contact the courier directly where tracking details are provided.

If you need further help, please contact us at contact@ziba-fashion.shop with your order number.

Ziba Fashion is not responsible for courier or customs delays that are outside our control, but we will assist where reasonably possible.

Lost or Damaged Parcels

If your parcel appears to be lost or damaged in transit, please contact us as soon as possible at contact@ziba-fashion.shop.

Please include your order number, tracking number, and photos of any damaged packaging or items where applicable.

We will review the issue and work with the courier where needed to help resolve the matter.

Authority to Leave

If you choose an authority-to-leave option or provide delivery instructions allowing the courier to leave your parcel unattended, you accept the risk of loss, theft, or damage after the parcel has been delivered according to those instructions.

Incorrect or Returned Parcels

If a parcel is returned to us due to an incorrect address, failed delivery, non-collection, refusal of delivery, or customs issue, we may contact you to arrange redelivery where possible.

Additional shipping charges may apply for redelivery unless the issue was caused by Ziba Fashion or the courier.

Shipping Restrictions

Some items may be subject to shipping restrictions due to size, delivery location, courier availability, customs rules, or other practical limitations.

If we are unable to ship an item to your address, we will contact you to discuss available options.

Returns and Exchanges

Shipping for returns and exchanges is handled according to our Refund Policy.

Please review our Refund Policy for information about change-of-mind returns, faulty items, exchanges, and return shipping costs.

Questions

If you have any questions about shipping, delivery, or click and collect, please contact us.