Terms of service

Welcome to Ziba Fashion. These Terms of Service apply when you visit our website, browse our products, place an order, or purchase from us online.

By using our website or purchasing from Ziba Fashion, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

Contact Details

Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop

Online Store Terms

By using our website, you confirm that you are legally able to enter into a purchase agreement or that you have permission from a parent or guardian to use this website.

You agree not to use our website or products for any unlawful, harmful, misleading, or unauthorised purpose.

You must not interfere with the security, operation, or performance of our website.

Products and Availability

We aim to display our products as accurately as possible, including product descriptions, images, colours, sizes, prices, and availability.

Actual colours may vary slightly depending on your device screen, lighting, or display settings.

Product availability may change without notice. We may limit quantities, discontinue products, or refuse orders where necessary.

If an item you ordered becomes unavailable, we will contact you and offer a suitable solution, such as a refund, replacement, or alternative product where available.

Pricing

All prices are displayed in New Zealand dollars unless stated otherwise.

We may update prices at any time without notice. The price charged for an order will be the price displayed at checkout at the time the order is placed.

We do our best to ensure pricing is accurate. If a pricing error occurs, we may contact you to correct the issue, cancel the order, or offer you the option to continue with the corrected price.

Orders

When you place an order, you agree to provide accurate, complete, and current information, including your name, billing details, delivery address, email address, and phone number.

After placing an order, you may receive an order confirmation email. This confirms we have received your order but does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit an order where we reasonably believe there may be an error, stock issue, payment issue, suspected fraud, misuse of a promotion, or breach of these Terms of Service.

Payments

Payment must be completed at checkout using one of the payment methods available on our website.

Payments are processed securely by our payment providers. Ziba Fashion does not store your full payment card details on our own systems.

Your order may not be processed until payment has been successfully authorised.

Shipping and Delivery

Shipping options, costs, and estimated delivery timeframes will be shown at checkout where applicable.

Delivery timeframes are estimates only and may vary due to courier delays, public holidays, weather events, incorrect delivery details, or circumstances outside our control.

You are responsible for providing a correct and complete delivery address. Ziba Fashion is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy.

Please review our Refund Policy before placing an order.

Nothing in these Terms of Service or our Refund Policy limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993.

Consumer Guarantees

New Zealand customers have rights under the Consumer Guarantees Act 1993. Products must be of acceptable quality, fit for purpose, and match their description.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the issue.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights you have under New Zealand consumer law.

Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to additional conditions.

Discount codes must be used before they expire and may not be applied after an order has been placed.

Unless stated otherwise, discount codes cannot be exchanged for cash, combined with other offers, or used on gift cards.

We may update, cancel, or refuse a promotion where there has been misuse, error, fraud, or a breach of the promotion conditions.

Gift Cards

Gift cards may be used for eligible purchases from Ziba Fashion.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Please keep gift card details safe. Ziba Fashion is not responsible for lost, stolen, or unauthorised use of gift cards unless required by law.

Account Information

If you create an account on our website, you are responsible for keeping your login details secure and for all activity that occurs under your account.

You agree to provide accurate and current account information.

Please contact us immediately if you believe your account has been accessed without permission.

Website Content

All content on our website, including text, images, graphics, logos, product information, and design elements, belongs to Ziba Fashion or our content providers unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.

Third-Party Links and Services

Our website may include links to third-party websites, apps, payment providers, delivery services, or other services that are not owned or controlled by Ziba Fashion.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and share personal information.

Errors and Inaccuracies

We try to ensure that all website information is accurate and up to date. However, errors, inaccuracies, or omissions may occur, including in product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct errors, update information, cancel orders, or change website content where necessary.

Limitation of Liability

To the maximum extent permitted by law, Ziba Fashion is not liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.

Nothing in these Terms of Service limits any rights or remedies you may have under New Zealand consumer law.

Indemnity

You agree to be responsible for any loss, damage, cost, or expense caused by your breach of these Terms of Service, your misuse of our website, or your violation of any applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal obligations.

Any updated version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms of Service.

Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any disputes relating to these Terms of Service, our website, or purchases from Ziba Fashion will be handled in accordance with New Zealand law.

Contact Us

If you have any questions about these Terms of Service, please contact us.