Privacy policy

Ziba Fashion respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or interact with our store.

By using our website or purchasing from Ziba Fashion, you agree to the collection and use of your information as described in this Privacy Policy.

Contact Details

Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop

Information We Collect

We may collect personal information from you when you visit our website, create an account, place an order, subscribe to marketing, contact us, or interact with our online store.

This may include your name, email address, phone number, billing address, delivery address, order details, payment confirmation details, customer service messages, and any other information you choose to provide.

We may also collect technical information such as your IP address, browser type, device information, website activity, referral source, and cookies or similar tracking information.

How We Use Your Information

We use your personal information to process and deliver orders, accept payments, provide customer support, manage returns and exchanges, send order updates, respond to enquiries, improve our website, prevent fraud, and operate our business.

If you choose to receive marketing from us, we may use your email address or phone number to send promotional messages, product updates, offers, or store news. You can unsubscribe from marketing communications at any time.

Payment Information

Payments made through our website are processed securely by our payment providers. Ziba Fashion does not store your full payment card details on our own systems.

Payment providers may collect and process your payment information according to their own privacy and security policies.

Shopify and Third-Party Services

Our online store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services online.

We may also use trusted third-party services to help operate our store, including payment processors, shipping providers, analytics tools, email marketing services, advertising platforms, fraud prevention tools, and customer support tools.

These service providers may access personal information only where needed to provide their services to us.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, understand website performance, support advertising, and help us improve our services.

You can control or disable cookies through your browser settings. Some parts of our website may not work properly if cookies are disabled.

Marketing and Advertising

If you consent to receive marketing, we may send you promotional emails, offers, or updates about Ziba Fashion products and services.

We may also use advertising platforms such as Google, Meta, or similar services to show relevant ads and measure advertising performance.

You can unsubscribe from email marketing at any time by using the unsubscribe link in our emails or by contacting us at contact@ziba-fashion.shop.

How We Share Information

We may share your personal information with trusted service providers where necessary to operate our business and provide services to you.

This may include Shopify, payment providers, delivery companies, IT service providers, analytics providers, marketing platforms, fraud prevention providers, professional advisers, or legal and regulatory authorities where required by law.

We do not sell your personal information.

International Data Processing

Some of our service providers may store or process information outside New Zealand. Where this happens, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy requirements.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to keep your information protected using reasonable safeguards.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer service, business records, legal obligations, tax records, fraud prevention, and dispute resolution.

When personal information is no longer needed, we will take reasonable steps to delete it or anonymise it.

Your Privacy Rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a privacy request, please contact us at contact@ziba-fashion.shop.

We may need to verify your identity before responding to your request.

Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.

You can contact us at contact@ziba-fashion.shop or by phone at +64 27 632 0002.

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.

Any updated version will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.