Refund policy
Thank you for shopping with Ziba Fashion. We want you to be happy with your purchase. This Refund and Returns Policy explains how returns, exchanges, and refunds are handled for online orders.
Contact Details
Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand
Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop
Return Locations
We accept eligible returns from customers in New Zealand, the United Kingdom, and the United States.
Returns are available for eligible items purchased from Ziba Fashion online.
Return Window
We accept eligible returns within 30 days of delivery.
To be accepted, return requests must be started within 30 days of the item being delivered to you.
Return Cost
We offer free returns for eligible online orders from New Zealand, the United Kingdom, and the United States.
Please contact us before sending any item back so we can provide return instructions.
Items sent back without contacting us first may be delayed or may not be accepted.
Change-of-Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the item is eligible and meets our return conditions.
Returned items must be unworn, unused, unwashed, and in their original condition.
Returned items must have all original tags attached.
Returned items should be in their original packaging where possible.
Proof of purchase is required for all returns.
Items That Cannot Be Returned for Change of Mind
For hygiene and quality reasons, we cannot accept change-of-mind returns for earrings, jewellery for pierced areas, hair accessories, hosiery, undergarments, intimate apparel, gift cards, items marked as final sale, or items that have been worn, washed, altered, damaged, or marked with perfume, makeup, deodorant, or other stains.
Exchanges
We may offer exchanges for a different size, colour, or item, subject to stock availability.
To request an exchange, please contact us at contact@ziba-fashion.shop with your order number and the item you would like to exchange.
If the replacement item is unavailable, we may offer a refund, store credit, or another suitable option.
Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, not as described, or you received the wrong item, please contact us as soon as possible at contact@ziba-fashion.shop.
Please include your order number, a description of the issue, and clear photos of the item and packaging where relevant.
New Zealand customers have rights under the Consumer Guarantees Act 1993. Nothing in this policy limits your rights under New Zealand consumer law.
How to Start a Return
To start a return, please contact us at contact@ziba-fashion.shop before sending anything back.
Please include your full name, order number, the item you wish to return, the reason for return, and photos if the item is faulty, damaged, or incorrect.
If your return is accepted, we will provide return instructions.
Return Address
Approved returns may be sent to our store address unless we provide different return instructions.
Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original Shipping Costs
Ziba Fashion currently offers free standard shipping for eligible online orders to New Zealand, the United Kingdom, and the United States.
If any paid shipping service is offered in the future, shipping fees may not be refundable for change-of-mind returns unless required by law or unless we made an error with your order.
Sale Items
Items marked as final sale cannot be returned for change of mind.
Sale items may still be eligible for a remedy if they are faulty, not as described, or fail to meet applicable consumer guarantees.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
In-Store Returns for Online Orders
Online orders may be returned in store where eligible.
Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand
Please bring your order confirmation or proof of purchase.
Questions
For any refund, return, or exchange questions, please contact us.
Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop