Payment Policy

Thank you for shopping with Ziba Fashion. This Payment Policy explains how payments are handled when you place an order through our online store.

Contact Details

Ziba Fashion
Shop 16/357 Great North Road
Henderson
Auckland 0612
New Zealand

Phone: +64 27 632 0002
Email: contact@ziba-fashion.shop

Accepted Payment Methods

Available payment methods are shown at checkout before you complete your order.

Depending on our Shopify payment settings, payment options may include credit card, debit card, digital wallet, or other payment methods offered through our payment providers.

Ziba Fashion only accepts payment methods that are displayed and available at checkout.

Currency

All prices on our online store are displayed in New Zealand dollars unless stated otherwise.

The final amount payable will be shown at checkout before you confirm your order.

Payment Security

Payments made through our website are processed securely by our payment providers.

Ziba Fashion does not store your full payment card details on our own systems.

Please do not send payment card details, passwords, or sensitive payment information by email, phone message, social media message, or through our website contact form.

Payment Authorisation

Your order may not be processed until your payment has been successfully authorised and received.

If your payment is declined, incomplete, reversed, or flagged for review, your order may be delayed, cancelled, or placed on hold while the issue is reviewed.

Order Confirmation

After placing an order, you may receive an order confirmation by email or SMS.

An order confirmation means we have received your order request. It does not guarantee that the order has been accepted, processed, or dispatched.

If there is a payment issue, stock issue, pricing error, suspected fraud, or other problem with your order, we may contact you before processing the order.

Payment Errors

If you believe you have been charged incorrectly, please contact us as soon as possible at contact@ziba-fashion.shop.

Please include your full name, order number, payment date, and a short description of the issue.

We will review the matter and work with our payment provider where needed.

Pricing Errors

We do our best to make sure all product prices and checkout totals are accurate.

If a pricing error, discount error, shipping charge error, or payment calculation error occurs, we may contact you to correct the issue, cancel the order, or offer you the option to continue with the corrected amount.

Discount Codes and Promotions

Discount codes, gift cards, and promotional offers must be applied at checkout before payment is completed.

We may not be able to apply a discount code after an order has been placed.

Promotions may be subject to additional conditions, including expiry dates, minimum spend requirements, product exclusions, or one-use limits.

Fraud Prevention

To protect our customers and our business, orders may be reviewed for fraud prevention and payment security purposes.

We may contact you to verify order or payment details where reasonably necessary.

We reserve the right to cancel, refuse, or hold an order if we reasonably believe there may be unauthorised payment activity, fraud, misuse of a promotion, or incorrect order information.

Refunds

Approved refunds are processed according to our Refund Policy.

If a refund is approved, it will usually be processed back to the original payment method used for the order.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Chargebacks and Payment Disputes

If you have a concern about a payment or order, please contact us first at contact@ziba-fashion.shop so we can try to resolve the issue.

If a chargeback or payment dispute is opened, we may provide order, delivery, communication, and payment records to the payment provider as part of the dispute process.

Gift Cards

If gift cards are available on our website, they may be used for eligible purchases from Ziba Fashion.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Please keep gift card details secure. Ziba Fashion is not responsible for lost, stolen, or unauthorised use of gift cards unless required by law.

Consumer Rights

Nothing in this Payment Policy limits your rights under New Zealand consumer law.

If an item is faulty, damaged, not as described, or does not meet applicable consumer guarantees, you may be entitled to a remedy under New Zealand law.

Questions

If you have any questions about payments, billing, refunds, or order charges, please contact us.